Charges and timescales
| Service | Cost | Typical time after despatch |
|---|---|---|
| UK standard | £3.95 | 2–4 working days |
| UK tracked | £5.95 | 1–2 working days |
| Europe tracked | £12.50 | 5–9 working days |
| Rest of world tracked | £18.50 | 7–15 working days |
Free UK delivery on orders over £60. Applied automatically to the standard service at checkout, calculated on the goods total including VAT and before any delivery charge. No code needed.
Despatch
Orders placed before 14:00 UK time on a working day are normally despatched the same day. Orders placed after that, at weekends, or on UK public holidays are despatched the next working day. You get an email with tracking, where the service includes it, as soon as the parcel leaves us.
Timescales above are for after despatch and are typical rather than guaranteed — they depend on the carrier. If something has not arrived within twice the quoted time, contact us and we will chase it.
Packaging
Every earring that passes through a piercing is sent in an individually sealed pack with a tamper-evident seal. That seal is what determines whether the item can be returned, so it is worth reading the returns policy before you open anything. Clip-ons, cuffs, hooks and care items are not sealed in this way and are not subject to that exception.
Outer packaging is plain — no branding on the outside of the parcel. Boxes and packing materials are recyclable.
Where we ship
We ship from the United Kingdom to the UK, the European Union, and most of the rest of the world. We cannot ship to countries under UK trade sanctions or where the import of jewellery is restricted. If we cannot ship to your address we will tell you and refund in full — we will not take an order we cannot fulfil.
Duties and import charges outside the UK
Prices on this site include UK VAT. For deliveries outside the UK, the destination country may charge import duty, local sales tax or a handling fee on arrival. Those charges are set by that country and are payable by you, not by us — we have no way to calculate or collect them in advance. If a parcel is refused at customs and returned to us, we refund the goods but not the outbound delivery.
Wrong address, missed deliveries and lost parcels
- Wrong address given at checkout. Tell us straight away — before despatch we can change it. After despatch we cannot, and a parcel that goes to the wrong address because of an error in the details supplied is not something we can refund.
- Nobody in. The carrier leaves a card and reattempts or holds the parcel locally. Parcels returned to us as unclaimed are refunded less the outbound delivery charge.
- Lost in transit. If tracking stops or a parcel does not arrive, contact us. We raise it with the carrier and either resend or refund in full. You do not have to deal with the carrier yourself — our contract is with you.
- Damaged in transit. Photograph the parcel and contents before unpacking further and email us. We replace or refund.
Questions about a delivery
Email support@aajewelleryuk.shop or call +44 7210559084 with your order reference. Monday to Friday, 9:00–17:00 UK time. We reply within one working day.